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Emotions in the workplace

Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. Events at work have real emotional impact on participants. The consequences of  emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society. Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job enrichment and higher quality social context. Negative emotions, such as fear, anger, stress, hostility, sadness, and guilt, however increase the predictability of workplace deviance, and how the outside world views the organization.

Emotions normally are associated with specific events or occurrences and are intense enough to disrupt thought processes. Moods on the other hand, are more generalized feelings or states that are not typically identified with a particular stimulus and not sufficiently intense to interrupt ongoing thought processes. There can be many consequences for allowing negative emotions to affect your general attitude or mood at work. Emotions and emotion management are a prominent feature of organizational life. It is crucial to create a publicly observable and desirable emotional display as a part of a job role.

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